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IT Support Specialist

The IT Support Specialist supports Windows server technologies and handles Tier 2 escalations from our help desk.  Successful candidates will have experience with current Windows server and desktop technologies, virtualization platforms, and provide fast and friendly customer support.  The role is ideal for fast-paced, detailed driven, eager to learn Information Technology professionals with a focus on great customer service to both our staff and external clients.  Success in this position requires solid technical depth with Windows Servers and applications. This is considered a Tier 2 technical position.  

iVenture is a forward thinking, innovative and growing private Managed Services Provider.  Employee development is fostered and supported in a continuous learning environment.  We provide a virtual lab, paid certifications and offer long-term growth opportunities.  

This position is a telecommute/work from home position with occasional travel in the greater West Palm Beach area to our local client sites.

Please note: we are not a recruiter or placement service.  This is a full time, technical position working for iVenture.

Perks of working here:

  • iVenture pays for 60% of your health premiums and 100% of your dental and vision premiums
  • We match 4% on your 401K 
  • Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
  • Free unlimited workouts at fitness studios 
  • Quarterly employee/family outings 
  • Mileage reimbursement
  • Work/life balance with a focus on a 40 hour workweek
  • Super cool technology – virtual lab, paid certifications and training days
  • iVenture is rated by its employees as a “Best Place to Work” and has a strong culture and exceptional core values

What you'll be doing:

  • Support Microsoft Windows server technologies (Server 2008 R2/2012/2016) operating systems, Exchange, DNS and Active Directory, and virtualization platforms.
  • Monitor performance of Windows server and server applications, identify root-cause and resolve issues.
  • Monitor network performance and resolve issues such as internet bandwidth problems, ISP issues and firewall / router changes.
  • Provide Tier 2 desktop and application support, including new user setups, line of business application support, and hosted application support.
  • Produce, maintains and update technical documentation.
  • Typical Week:  30% Windows server support, 50% escalated desktop/app support, 10% network support, 5% training and 5% admin/meetings

You are a great candidate if you have.....

  • Bachelor’s Degree , business related field preferred, or equivalent experience
  • 2+ years supporting current windows server technologies and client/server applications in a windows based network environment.  Specifics include:
  • Microsoft Windows Server and Exchange Server 2007/2010/2013/2016 (or enterprise mail systems)
  • Active Directory, Group Policy
  • All current Microsoft Desktop Operating Systems (XP/7/8)
  • LAN/WAN technologies and related equipment (switches, routers, etc.)
  • Experience with XenApp/RDS or other VDI technologies preferred, but not required.
  • Hands-on experience with Windows 2008 R2/2012/2016 Server, Exchange 2003/2007 or 2010 and Windows XP/7/8 including maintenance and support
  • Experience with LAN and WAN technology and firewalls (Cisco/SonicWALL)
  • Microsoft Certified Professional Status (MCSE or MCSA) preferred
  • Telecommuting position - work from home
  • Travel to iVenture's Jacksonville office 4 times per year
  • Flexibility to accommodate after-hours and weekend client and team member needs
  • Participation in backup on-call rotation for local West Palm Beach clients

Additional Information

  • Salary: $45,000 - $60,000
  • Valid driver’s license and insurance with reliable transportation.  This position will require travel in the greater West Palm Beach area to local client sites once every 1-2 weeks
  • Applicant selected will be subject to a criminal, employment, credit and motor vehicle background check
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