Help Desk Technician

Location: Orlando, FL

Type: Full Time

Min. Experience: Entry Level

iVenture is a forward thinking, innovative and growing private Managed Services Provider with offices in Jacksonville, Orlando, and Tampa.  We deliver premium IT services and solutions to clients who understand the importance and value of technology to their business. We are a leader in our industry and have been a Best Place to Work since 2008.  We are growing like crazy and are seeking a Help Desk Technician to join our team based out of our Orlando office.   

Our Help Desk Technicians are the best of the best.  Each day we have the privilege of putting smiles on the faces of hundreds of clients.  Help Desk Technicians help iVenture clients solve problems with PCs, Macs, desktop applications, anti-virus software, Windows servers, smartphones, printers and network gear.  The right candidate will join a high energy, fast paced company and team of very dedicated individuals supporting the IT environments of over 190 local small and mid-sized businesses. 

Please note: we are not a recruiter or placement service. 

Responsibilities:

  • Support Microsoft Windows desktop technologies
  • Consult with our clients and offer guidance on technology use and best practices
  • Responsible for detailed documentation and follow-up with clients
  • Communicate the need for escalation promptly
  • Provide fast and friendly tech support to end-users, IT managers, and C-level executives
  • Support Microsoft Windows desktop and server technologies
  • Consult with clients and offer guidance on technology use and best-practices
  • Typical Week: 85% help desk, 10% server/network support, 5% training/meetings

What's In It For You?

  • Competitive salary
  • 401K with a 4% company match
  • Health, Dental, and Vision benefits
  • Excellent time off benefits
  • Mileage reimbursement
  • Work/life balance with a focus on a 40 hour workweek
  • Super cool technology – pre-release software, virtual lab, never a dull technology day
  • iVenture is rated by its employees as a “Best Place to Work” and has a strong culture and exceptional core values

Qualifications

  • Bachelor’s Degree, business related field preferred, or equivalent experience
  • Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
  • Well-rounded Microsoft desktop technology experience and user support.
  • Experience supporting the following: Expert Windows XP/7/8.  Exposure to Windows server technology, Active Directory and common network protocols.
  • Valid driver’s license and insurance with reliable transportation.  This position will require infrequent local travel.
  • Drug-free and non-smoker. Smoking is prohibited at all client sites and iVenture offices
  • Flexibility to accommodate after-hours and weekend client and team member needs

 

 

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