Senior Technical Account Manager

Location: Jacksonville, FL

Type: Full Time

Min. Experience: Experienced

iVenture is a forward thinking, innovative and growing private Managed Services Provider with offices in Jacksonville, Orlando, and Tampa.  We deliver premium IT services and solutions to clients who understand the importance and value of technology to their business. We are a leader in our industry and have been a Best Place to Work since 2008.  We are growing like crazy and are seeking a Senior Technical Account Manager to join our team based out of our Jacksonville office.   

The Senior Technical Account Manager position is responsible for proactively managing the technical relationship with clients and to align technology solutions with their business objectives.  This includes the following:

  • Develop a long term relationship with the client to ensure their success and realize the full value of iVenture's services
  • Provide and develop expertise in a variety of client industry concepts, practices, and procedures
  • Demonstrate and reinforce the value of iVenture to ensure client retention by proposing and aligning the correct technology plans and solutions

Responsibilities

  • Build relationships with clients and act as a trusted technology advisor
  • Communicate regularly with the team and clients to ensure client satisfaction and identify new business opportunities
  • Understand short and long-term client goals and objectives as they relate to their IT needs
  • Works with Account Manager to assess opportunities to improve the quantity and quality of client contact
  • Manage contract renewals and the overall recurring revenue health of the team
  • Develop a solid understanding of all iVenture services and align to client technology needs
  • Perform required technical research and due diligence on hardware and software solutions as they pertain to the clients technology needs
  • Attend weekly internal meetings to review client initiatives and team goals

What’s In It for You?

  • Competitive salary
  • 401K w/ 4% match
  • Health, dental, vision
  • Execellent Paid Time Off benefits including holidays
  • Mileage reimbursement
  • Super cool technology – pre-release software, virtual lab, never a dull technology day
  • iVenture is rated by employees as a “Best Place to Work” with a strong culture and exceptional core values

Qualifications

  • Bachelor’s Degree in management, finance or computer sciences or equivalent field
  • 6+ years of IT account management experience, preferably with SMB (small-medium business) customers.
  • Ability to maintain strong personal relationships
  • Broad knowledge of the following:
    • Understand business IT infrastructure for networks with 10-1000 users
    • Virtualization
    • Familiar with best-practice network security concepts
    • Colocation
    • Experience with business oriented cloud-services
    • Data Services
  • Strong written and verbal skills
  • Valid driver’s license and insurance with reliable transportation.  This position will require some travel to local client sites and may require up to 5% remote or overnight travel
  • Drug-free and non-smoker. Smoking is prohibited at all client sites and iVenture offices

 

 

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