Information Technology Manager

Location: Jacksonville, FL

Department: 1969

Type: Full Time

Min. Experience: Manager/Supervisor

iVenture is looking for an Information Technology Manager to provide hands-on management ensuring the day to day technology needs of their assigned clients (30+) are met with great service!  Successful candidates must have demonstrable leadership skills in a fast paced IT environment. Based in Jacksonville, FL, our Information Technology Manager will manage resources and direct the efforts of a staff of 6+ local IT professionals. These efforts include coordination of trouble tickets, scheduling of IT staff and working with customers to resolve IT issues.  Success in this position requires solid technical depth in a Microsoft based network. 

Responsibilities

  • Leadership: identify and develop talent within the team, provide opportunities for learning and growth as well as communicating job expectations, coaching, counseling, and enforcing policies and procedures
  • Technical direction and guidance: assist with technical obstacles and identify when the resolution plan needs to change to ensure optimal efficiency
  • Customer service: ensure team is delivering exceptional service at all times, this includes working face to face with clients through client meetings, new client onboardings and day to day service delivery
  • Prioritization and team scheduling: continually monitor the team work load and client needs; proactively identify potential problems, set daily/weekly schedules, timelines and service accordingly; scheduling /resource management to ensure client needs are met efficiently
  • Review performance metrics, time sheets and ticket health of team members

What’s In It for You?

  • Competitive salary
  • 401K w/ 4% match
  • Health, dental, vision
  • Excellent Paid Time Off Benefits
  • Mileage reimbursement
  • Continual development: Paid certification, testing and training materials
  • Super cool technology – pre-release software, virtual lab, never a dull technology day
  • iVenture is rated by employees as a “Best Place to Work” with a strong culture and exceptional core values

Qualifications

  • Bachelor’s Degree in management, finance or computer sciences or equivalent experience
  • 5+ years of current management experience of 3 or more IT staff
  • 5+ years of hands on technical experience in a Windows based network with 250+ users, either in a single organization or spread across multiple clients; this includes experience with administration and troubleshooting servers and network infrastructure as well as managing various IT projects  
  • 1+ year(s) of experience working with customers in a business-to-business relationship
  • Strong interpersonal, written and oral communication skills
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
  • Strong customer service orientation
  • Strong technical acumen with the desire to be “hands on” with the team when necessary
  • Excellent problem solving, troubleshooting, and debugging skills
  • Flexibility to accommodate after-hours and weekend client and team member needs
  • Drug-free and non-smoker. Smoking is prohibited at all client sites and iVenture offices

Nice to Have (but not required)

  • ITIL Foundations, PMP, HDI Support Center Manager
  • Experience with an IT Service Provider and related IT Technologies (ConnectWise, AutoTask, Kaseya, etc)

Additional Information

  • Valid driver’s license and insurance with reliable transportation.This position will require frequent travel to local client sites at least 1x per week.
  • Applicant selected will be subject to a criminal, employment, credit and motor vehicle background check

 

 

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