IT Field Support Technician

Location: Jacksonville, FL

Department: Project Team

Type: Full Time

Min. Experience: Entry Level

The IT Field Support Technician will onboard new clients onto the iVenture management platforms and deploy new iVenture tools and standard configurations to existing clients. The IT Field Support Technician will also support the project team and Project Engineers in completing projects by performing assigned tasks. 

  • Maintain a high level of knowledge of iVenture suite of products, tools and services required for client management
  • Onboard new clients and add tools to existing clients in a highly efficient and standardized model
  • Assist the project team with the deployment of new servers, PCs and network devices
  • Produce quality products and services to allows project support teams to focus on customer facing issues

Responsibilities

  • Maintain a high level of knowledge of the iVenture tool sets used across all clients and their dependencies
  • Engage clients both remotely via phone and onsite at their locations during the initial onboarding
  • Deploy all iVenture tools consistently with expert knowledge
  • Understand the impact and challenges associated with deployment of all tools and be able to identify problems ahead of time and prevent performance problems and downtime
  • Identify unrelated IT issues while visiting the customer and communicate with the client’s service team
  • Maintain documentation on tools and processes continually
  • Execute assigned PC, server and network device builds as assigned by the project team
  • Typical week: 80% client onboarding, 10% project tasks, 5% internal meetings and project updates, 5% training

Qualifications

  • Bachelor’s Degree, business related field preferred, or equivalent experience
  • 1+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows based network environment.  Specifics include:
    • All current Microsoft Desktop Operating Systems (Vista/7/8)
    • Microsoft Windows Server 2008R2/2012R2 and Exchange Server 2007/2010/2013 (or enterprise mail systems)
    • Active Directory
    • Experience with XenApp/RDS or other VDI technologies preferred, but not required.
  • Networking experience preferred (firewalls and switches)
  • Microsoft Certified Professional Status (MCSE or MCITP) preferred
  • Valid driver’s license and insurance with reliable transportation.  This position will require frequent local travel and infrequent out of town travel
  • Drug-free and non-smoker. Smoking is prohibited at all client sites and iVenture offices
  • Flexibility to accommodate after-hours and weekend client and team member needs
  • Participation in a monthly patch rotation every 6 months
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